Shipping Policy
Last updated: July 2025
📦 Processing Time
All orders are processed within 1–3 business days (excluding Sundays and holidays). You will receive a confirmation email with tracking information once your order has been shipped.
During peak periods, sales, or restocks, processing times may be slightly extended. Thank you for your patience.
🚚 Shipping Rates & Delivery Estimates
We offer standard and express shipping throughout Canada and to select international destinations. Shipping fees are calculated at checkout based on your location and selected service.
Shipping Option Estimated Delivery TimeCost
Standard (Canada) 3–7 business days Calculated at checkout
Express (Canada)1–3 business days Calculated at checkout
U.S. Shipping 5–10 business days Calculated at checkout
International Shipping 7–21 business days Varies by destination
Note: We are not responsible for delays due to customs or carrier disruptions.
🌍 Shipping Locations
We currently ship to:
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All provinces and territories in Canada
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The United States
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Select international countries
If your country is not listed at checkout, please email us at info @hairkonection@gmail.com and we’ll do our best to assist you.
📫 Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking details to update.
❗ Lost or Delayed Packages
Hair Konection is not responsible for delivery delays, lost packages due to carrier error, or incorrect addresses provided at checkout. If your package is delayed or missing, please contact the carrier directly. We’re happy to help where we can.
🛍️ Local Pickup – Edmonton Customers
Free local pickup is available at our Edmonton location:
Hair Konection
16608 109 ave nw
📍 Edmonton, Alberta
🕒 Pickup Hours: Monday – Saturday | 11 AM – 6 PM
Choose the “Local Pickup” option at checkout. You’ll receive an email when your order is ready for pickup (usually within 2–4 hours).
💌 Need Help?
For shipping-related questions, contact us at:
📧 hairkonection@gmail.com
📞 780-239-5574